Shipping Policy

Thank you for shopping with Forever Plush. Please review our shipping policy below to understand how and when your order will arrive.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, it is sent to our fulfillment partners for shipment.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Times

Forever Plush works with international suppliers, so shipping times may vary depending on your location.

Estimated delivery times:

  • Standard Shipping: 7–20 business days

Please note that these are estimates, not guarantees.

Shipping Costs

Shipping costs are calculated and displayed at checkout.

From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 3–7 days to appear due to international shipping and carrier processing times.

Shipping Delays

Shipping delays may occur due to:

  • Customs inspections

  • Carrier delays

  • Public holidays

  • Weather conditions

  • High demand periods

Forever Plush is not responsible for delays caused by circumstances beyond our control.

Shipping delays alone do not qualify for a refund, unless the order is confirmed lost.

Incorrect Address

Please ensure your shipping address is correct at checkout.

Forever Plush is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Refunds or replacements will not be issued in these cases.

Lost or Missing Packages

If your order is marked as delivered but you have not received it, please:

  • Check with neighbors or your local carrier

  • Contact us within 7 days of the delivery date

If the carrier confirms the order is lost, we will offer a replacement or refund.

Customs & Duties

Depending on your location, customs fees or import taxes may apply.

These fees are the responsibility of the customer and are not included in the product price or shipping cost.